Subscribers of EDH are facing difficulties adjusting to the shift from the traditional postpaid system or the online prepaid system, which had been installed over the past two to three years, to the new offline prepaid system—a change made unannounced by the utility company.
A customer in the Pélerin area, concerned about not having electricity for several days, learned by chance through neighbors that his meter had been replaced by EDH agents. Since then, his residence has been cut off from electricity. Upon visiting
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