On Thursday, November 12, businesses unable to communicate with their clients, embassies cut off from their messaging, and healthcare services forced to revert to paper records faced a global outage of Microsoft. Originating from the American group's infrastructure, the failure affected 74 countries and territories. Nearly 24 hours after the initial disruptions, services had not yet completely restored. The incident highlights how much both public and private organizations rely daily on digital tools from a limited number of providers.
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